Sunday, May 12, 2019
This paper presents the case study analysis of Charles Schwab Analysis Assignment - 1
analytic thinking of Charles Schwab and Zara - Assignment ExampleThe first solution involved potentially granting customers complete access to the organizations assistances, while at the same quantify offering a 20% discount on trades. The support solution involved granting customers an even greater discount on trades, but at the same time curtailing the services provided. The major dilemma was whether it was worth sacrificing service for price discounts. Another prominent amity was challenged from exterior organizations. A lot of discount brokerages emerged that challenged Schwabs position as one of the preeminent stock traders. In response to these challenges, the organization was to work towards differentiating itself through innovative product design and services. The master(prenominal) backbone of this revolution was rooted in technology that, to both generate productivity improvements and to develop superior customer service (Charles Schwab Corporation. 2001, p. 3). As much(prenominal), a multi-channel strategy was implemented. Still, the organization was faced with further questions of whether to expand deeper into Internet trading. While organizations such as E*Trade had been coming on strong, Schwab recognized that they retained significant portions of the market. These considerations factored into whether the organization should stand a lower pricing strategy per trade or if they should continue with the traditional model of chore based heavily on attention to service. In the second case analysis, the company under consideration is Zara. There are a number of key issues facing this organization. Zara is recognized as the chain of stores of the main organization Inditex. One of the main issues facing Zara specifically is whether the point-of-sale (POS) terminals should be upgraded. One of the negative aspects of the modern point-of-sale (POS) terminals is that they run on DOS.
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