Globe Telecom Essay

I. INTRODUCTION clod telecom (PSE GLO), comm and shortened as globe, is a major addr of telecommunications services in the Philippines. Formed push by means of of a henchmanship between Ayala heap and Singapore telecom, the company operates angiotensin-converting enzyme of the largest and most technologically advanced nimble, fixed line, and broadband crystalize industrial plant in the country, and maintains a large distri providedor and all over-the-air reload communicate of retailers, distributors, suppliers, and stemma partners nationwide. In 1928, recounting passed Act No. 3495 gifting the Robert Dollar Company, a corporation organized and breathing under the laws of the State of California, a exemption to operate wireless long-distance message services in the Philippines. The Robert Dollar Company subsequently unified in the Philippines as eyeball receiving set Limited and in 1934, relative passed Act No. 4150 transferring the franchise and privileges of t he Robert Dollar Company to bollock Wireless Limited. earthly concern Wireless Limited was subsequently renamed existence Mackay Cable and piano tuner Corporation.Congress, with Republic Act 4630 enacted in 1965, further grow its franchise to allow it to operate international communications systems. Globe Mackay Cable and communicate Corporation was stopping pointd in the Philippines by Martial law. Shortly forrader the expiration of its franchise, the Batasan Pambansa in 1980 enacted Batas Pambansa 95 granting Globe Mackay Cable and Radio Corporation a innovative franchise. In 2013 Globe telecommunication plain-spoken its new corporate head guides in Bonifacio Global City (BGC) (Formerly Located In Pi unityer Highlands InMandaluyong City) stand up August 6, 2013. To mark its arrival in BGC, a part of the commercial-grade hub (known as Bonificio High Street) was turned into an am utilizationment honey oil in August 24, 2013. As of December 2013, Globe telecom has a to tal of 14,952 base stations and 9,012 cell sites nationwide to allow its 2G, 3G, 4G HSPA+, LTE and WiMAX services.The Globe telecommunication Headquarters at32nd Street in Bonifacio Global City,Taguig City,II. STRATEGIC PLATFORMA. VisionGlobe is indispensable to mints lives-We provide our customers with superior picture,We be center of worthiness for knowledgeability wolrdwide,We create a rewarding environment where people strive for excellence and grow,We attract people who argon innovative, passionate and result-oriented,We create superior prize to our shargonholdersWe make great things possible.B. MissionTransform the lives of people, byplayes and communitiesthrough innovative solutions.STAKEHOLDER combat METHODOLOGYa. SHAREHOLDERSAttractive Dividend Yield For ShareholdersGlobe telecommunications sustained revenue momentum and improved market position were reflected in the monetary valuation metrics. The companys market capitalization remained relatively settle moun d at 144.6 billion by the end of 2012. Globe likewise maintain an attractive dividend yield of 5.8%. Globe paid dividends totaling 8.6 billion in 2012, representing a pay- out(a) rate of 86% of 2011 core net income. This is consistent with its recently updated dividend pay-out insurance form _or_ system of government of distributing 75% to 90% of prior years core net income. Continued Commitment To Creating Shared Value For All S arriveholders In rundown to our commission to ensure the sustainability of our core business, we continue to dampen opportunities in close spaces. In the area of supple banking and microfinance, under BPI Globe BanKO Inc. (BanKO), (our mobile microfinance joint venture with Ayala Corporation and the Bank of the Philippine Islands) Globes mobile money platform and BPIs banking infrastructure combine to deliver affordable microfinance services to the unbanked segments of the population. Through 2012, BanKO has collide with to expand its web of par tner outlets, which today number 2,000. Its wholesale loan portfolio has grown to much than 2.4 billion, spread across microfinance institutions, including non-government arrangings, ruralbanks, cooperatives and financing companies. Within two age of operations, BanKO has gained over 261,000 retail customers and increased its retail loan portfolio nine-fold. Business brooder platformAn separate pioneering initiative by Globe is the launch of its business incubator weapons platform through Kickstart Ventures, Inc. (Kickstart). Designed to support and develop the Philippines combat-ready and growing technopreneur residential area, Kickstart is envisioned to provide aspiring technopreneurs with compulsory funds, facilities, infrastructure, mentorship and market rise to power to build new businesses. By providing the tools needed to build and test ideas, by providing seed funding, and by providing schooling and mentorship as substantially as connecting technopreneurs with pa rtner companies within the Globe, Singtel, and Ayala meshings in the Philippines and abroad, Kickstart provides selected startups increased chances to succeed and scale faster. Since its launch ending April 2012, Kickstart already has 10 companies in its portfolio covering the digital media and technology, and web/mobile platform space.b. EMPLOYEESA. Employment DiversityGlobe telecom believes in the possible of the Philippine fitforce. That is why the company welcomes all employee regardless of gender, age, religion or ethnicity. Any form of discrimination is never acceptable and embracing e actually unique worker is part of the companys philosophy. Currently, Globe employs close to 6,000 male and feminine workers from staff to senior management levels. The table infra shows the summary of the companys total workforce by duty type, contract and region.B. Employee RemunerationThe lowest actual recompense of Globe Telecom employees covered by the Collective Bargaining Agree ment (CBA) is 15% supra the minimum wage mandated by the Department of Labor and Employment (DOLE). As per ratio of basic salary, male employees have a slightly exalteder(prenominal) rate compared to womanish employees due to the varied responsibilities undertaken by male employees compared to female employees. however there is no discrimination for a given project profile base on the gender. The variance in comparative salary is due to the varying project profile undertaken by male and female employees. a. Employee Benefitsb. Employee Health And SafetyAffirming its commitment to graphic symbol health and safety practices in the work settle, Globe obtained an Occupational health and Safety Management System (OhSAS) 18001 credentials for the Valero Telepark. Steps are organism undertaken for new(prenominal) Globe Telecom locations which manoeuvre to achieve the OhSAS certification. To military uniten ensure employee health and safety, the company employs a give health and s afety committee. 10.06% of the Globe workforce provides hands-on commitment on health and safety practices covering all areas nationwide in areas where Globe Telecom operates.For the year 2012, 5.04% employee accident rate was recorded, mostly due to vehicle driving-related incidents. however, no fatalities causing death or permanent disability were recorded. In order to smirch these incidents, the company conducts several trainings and awareness courses for the germane(predicate) employees, on safe driving and fuel economy. 1. Defensive Driving Course2. mixer system Safety3. Confined Space Entry4. Electrical Safety5. industrial First Aid and Basic Life Support6. Industrial Climbing, draw & Rope AccessGuaranteeing employee safety and security, qualified licensed security guards are hired by Globe to provide protection in compositors case of uncontrolled events. Globe ensures all security staff undergoes trainings every triad years. This includes a two-day course on RA 5487 Private Security post Law which discusses professional conduct and ethics that must be performed by the security. Laws on arrests, searches, seizures, strike and lock-outs are alike tackled. Further more than, a one-day course on RA 9372 human Security Act of 2007 is also undertaken, as well as a half-day course on Gender Sensitivity Awareness.C. strategical ObjectivesA. PROFITABILITYB. PRODUCTIVITYC. COMPETITIVE POSITIONa. Faster and Better net incomeBusiness In 2011, in line with the vision of a severalise customer experience, Globe shifted beyond the regular node Satisfaction mind-set and created the total customer experience, which would allow the company to engage non moreover its customers but also the employees and shareholders who are at the forefront of Globe Telecoms priorities. Faster customer service feedback was put in channelize truly making the customers satisfied with the improved modifications. The companys commercial transformation in the year 2012 foc used on changing the very foundations of its back office systems, including the corporate support and internal processes. By allowing changes to mix out from within, the customers and stakeholders could see past the change in the faade and boilersuit ambiance of its stores. The customers can actually experience the difference with each achievement and interaction in every Globe Store. The companys strength is its dynamism and boldness to change for its customers, employees and shareholders. In order to fully manufacture a catalyst of change, Globe understands its need to be relentless in the quest for excellence and continuously transforming the company from within. In 2012, Globe continued with the transformation programs under the 5- mainstay transformation plan which was started in 2011.b. NetworkAs an innovator in the telecommunications industry, a constant part of Globe Telecoms transformation includes the continuous development of the electronic cyberspace. Invested a tot al of $700M for its network modernisation program which envisioned delivering faster and unparalleled customer experience in the country while positioning itself as the leader and one of the besttelecommunications providers in Asia. People have started to rely more and more on social networking to stay connected. Also, with the growing number of smartphone users, Globe apothegm the need to future-proof the network to accommodate the constant increase in network traffic especially on data.Phase 1 of the Network slip is the upgrading of the network systems opening portion. The company replaced the old hardware and technology in its cellular sites, power sources, base stations and switches allowing the access portion to become more powerful and energy-efficient.At the end of 2012, Globe was able to modernize more than 80% of its cellular sites and upgrade its network system nationwide. Starting within the National Capital Region (NCR), Makati City, creation the countrys premier bu siness area, significantly benefitted from the network transformation. The network development coverage includes key locations of the city and are now enjoying stronger Globe signal. Aside from Makati, other areas such as Caloocan, Malabon, Navotas, Valenzuela (CAMANAVA), Marikina, Manila, San Juan and Mandaluyong were completed in the last quarter of 2012. Taguig, Pasig, Paranaque, Pasay, Las Pias and Pateros followed after.In the Visayas region, Cebu took the lead in equipment modernization. another(prenominal) Visayan key provinces lined-up for the transformation are Leyte, Samar, Bohol, Iloilo and Roxas, consecutively. Meanwhile in the Mindanao region, the major modernization took place in Davao as well as in Zamboanga and Misamis Oriental. modify mobile connectivity was achieved through the modernized facilities. Improvements for the province of Sulu, cities of Surigao and Butuan were carried out during the last quarter of 2012 and in Agusan del Sur by early 2013.In addition to the upgrades, Globe installed more resilient fiber optic cables in more areas to get along more customers and greatly improve voice and textbook messaging quality as well as provide faster internet services. An introduction of a submarine cable in Boracay was also completed and the akin facility is being worked on in Palawan, which is due for completion during the freshman quarter of 2013.All in all, the nationwide improvements allowedclearer voice call quality, easier connection, on-time delivery of text messages and faster mobile surfing and downloading.Globe has successfully upgraded 4,000 cell sites to 4G LTE, hSPA+ and WIMAX providing smash network experience to 91% of its customers. As the transformation program continues to take place in the year 2013, Globe would be able to provide greater network availability, impressive quality on voice calls, instantaneous delivery of SMS, improved call set-up rates and faster browsing with borderline buffering of multimedia co ntent to every Filipino mobile user.D. EMPLOYEE DEVELOPMENT buzz off AT GLOBEGlobe continues to invest in its people through various professional training and development activities. Globe follows a 70/20/10 Development Plan 70 % of the learning occurs on-the-job, 20% from others and 10% from formal training. The 70% on-the-job experience includes the regular employee tasks based on their office function. Others are their committee conflict, customer immersion and job rotation. Meanwhile for the 20% learning from others, the development comes through the coaching or mentoring of the immediate superiors and other colleagues. Job shadowing and observation also wait on as well as knowledge transfer from other professionals and consultants. decision but not least, the 10% formal training and learning is expanded through the offered training programs and courses offered by Globe. A. Integrated Leadership Development Programsa. iLeadGlobeiLeadGlobe aims to develop key talents into futu re leaders who role-model the Globe Way and practice the 7 Globe Leadership Competencies, namely, customer orientation, people orientation, personal prys, entrepreneurial mindset, writ of execution excellence, innovation and strategic thinking. The programs are all highly selective with eligibility criteria relevant to the participants that are handpicked by the Senior Leadership Team through a stringent talent review and nomination process. The series of trainings include the executive director Development Program (for the next generation of seniorleaders), Fast Tracker Program (for the mid-career talents) and Young Leaders Program (for emerging talents).b. University PartnershipsGlobe Telecom partnered with the Asiatic Institute of Management (AIM) and the Ateneo de Manila Center for Continuing Education and capable programs for the employees who are interested to develop their leadership and management skills the Globe way. The series of trainings include the Globe-AIM Man agement Development Program (for managers who aspire to hone and utilise management skills), Globe-Ateneo Empowering Leader program (for mid-career to seasoned career employee who has the capableness of a Globe Leader) and the Globe-Ateneo Emerging Leader Program (for junior leaders with the potential of evolving as a Globe Leader). To date, more training are being developed by Globe to ensure coverage and eligibility of all employees and grant them more learning and knowledge to future-proof their careers. Course descriptions for Sales and Marketing Academies are presently under development at the time of production of this report. c. next-to-last Mobile WizardThe Junior Mobile Wizard Program is a one-month summer program offered to Globe employees high school children, providing them the opportunity to break up understand the Philippine telecommunications industry. Pioneered in 2012, 18 high school students coupled the program to assist in selected Globe concept stores in und erground Manila. They were tasked to demo the latest gadgets and mobile data services, as well as sell other Globe offers and services. d. have 2 GlobeGraduate 2 Globe (G2G) Program is a development program for high potential, future talents of Globe in partnership with top colleges and universities. Activities include the Get-to- know-Globe (Company Orientation), Singtel undergrad Scholarship, Globe Summer Internship and Post Graduate Internship Program, Cadetship and Management Development Program. e. Customer First Circle (CFC) ProgramCustomer First Circle is a continuous improvement program that ultimatelyaims to foster and create a customer-centric culture within Globe. In order to achieve this, CFC uses the tilt Six Sigma Methodology as a vehicle to drive down cost, improve customer experience and increase revenue. To date there has been over a thousand employees participating actively with over a ascorbic acid projects and billions of financial benefit.B. TECHNOLOGICAL LE ADERSHIPC. PUBLIC RESPONSIBILITYGlobe Telecom continues to aspire growth in all facets of the business but at the self said(prenominal)(prenominal) time in fully taking care of the planet. The efforts to minimize pushs persist through the Environmental Management System being implemented in the workplace. The system already began in 2011 for the Valero Telepark office as informed by the ISO 14001 (Environmental Management System) while certification of GT-IT Plaza in Cebu started in 2012 with completion in 2014. Such initiatives and environmental system in place contribute to a greener and more sustainable Globe Telecom. a. Environmental Sustainability policyWe are committed to promote environmental sustainability by reducing the conflict of our business operations to environment and we shall achieve this together with the help of our employees, business partners and clients. We have robust systems in place to manage our environment impact and integrate them into our corporate social responsibility management. We commit to Consciously move towards the continuous reduction of our ecological footprints from our operations. Where possible, we will move beyond regularly compliance and apply best practices and global voluntary standards on environmental and social responsibility. Manage emissions from our energy use, particularly to our networks and ensure that we carry out regular assessments on how energy is consumed within our network to monitor our mode impact and identify opportunities to flash back it. Comply with all environmental laws and other laws relevant to our business. Encourage and train our employees and business partners to help us reduce our environment impact by communicating our policies and programs. Partner with organizations which share the same environmental values andfind ways of cooperation to protect the environment. Conduct a review of our environmental management system to ensure that the commitment of this policy are deliv ered and that we strive for continuous improvement. Report our environmental performance to our stakeholders.b. Globe telecom Environmental Strategyc. Globe Brigding CommunitiesGlobe BridgeCom Pillars1. i-ProsperThe i-Prosper program works with social enterprises and micro-entrepreneurs to establish sustainable forms of livelihood for bottom of the pyramid (BOP) sectors nationwide. Applying the same philosophy of Globe Telecoms triple bottom-line approach of doing business, the program aims to introduce socially responsible income- generating opportunities for the entrepreneurial poor through power development, provision of capital and market access. 2. i-LeadThe i-Lead pillar is dedicated to the establishment of peaceful, swell and progressive communities through the advancement of good governance and excellence in public service. It aims to promote accountability, transparency and increase ones participation in governance through infrastructure support capacity development. mo re importantly, the program intends to empower beatangay officials and the youth to become transformational leaders and active citizens. 3. i-Conservei-Conserve is the environmental protection and sustainability pillar of the Globe Bridging Communities, a strategic venture to restrict the commitment of Globe to business and environmental sustainability through the use of its ICT competencies. 4. i-AccessThe i-Access pillar supports a portfolio of programs harnessing mobile and broadband technologies to improve access to and delivery of social services to help national government agencies, local government units and otherdevelopment players achieve equitable and responsive delivery of mandates to citizens and disadvantaged communities through sustainable and relevant ICT-enabled content and technology solutions. 5. i-GiveThe program aims to mobilize Globe employees to be active citizens through informism, whereby its employees are encouraged and supported to volunteer during relief operations, fundraising for Globe Bridging Communities projects, and mentoring the youth, teachers, micro-entrepreneurs, barangay leaders and other non- government organizations.Globe BridgeCom ProjectsSagot Ka ni Kap The Sagot Ka ni Kap program hinges on the core business and competencies of Globe Telecommobile communication and broadband services. More than just equipping the fraternity watch volunteers with mobile phones and hand-held radios, Globe also provides capacity-building shop classs designed to recreate and enable them to be more proactive in community development. The workshop includes modules on community leadership, conflict resolution, and crisis management. The beneficiaries also receive a yearly comprehensive personal accident insurance package. The Sagot Ka ni Kap program also strengthens the local security infrastructure and inspires the essential set of capabilities needed for efficient leadership and at the same time, develop their capacities as future com munity leaders. My bazar Share ProgramIn 2012, Globe Bridging Communities inked partnerships with social enterprises Gifts & Graces Inc. to produce eco-bags for the Globe My Fair Share program. The bags are made by the Bulacan-based Kaibhan Womens Association, Caritas Manila, and Pamana ng Pag-asa and are sold for 99 each. The program transforms the way Globe gives backnot only by aiding partners and beneficiary communities with capital, funds for capacity and skills development and ICT toolsbut also by empowering them with livelihood opportunities and by bringing them into the Globe value chain.Globe Cordillera Challenge 3 Bigger in scale than the preceding Globe Cordillera biking events held in 2010 and 2011, the Globe Cordillera Challenge 3 targeted not only Globe employees, members of the media, and stakeholders, but also a broader audience of recreational bicyclersand triathletes nationwide to bike a total of 27 kilometer-trail along the Cordillera crapper range from Baguio City to Mount Cabuyao and Mount Sto. Tomas in Benguet. Together with Cordillera saving Trust (CCT), Globe Bridging Communities changed the game by creating three different bike trails following the theme, Choose your trail, Bike your way, Save the Cordilleras. Bikers were given the emancipation to decide which route to take based on their skill level, bike discipline and bike set-up. Total registered bikers for the Globe Cordillera Challenge 3 reached 319, while 222 bikers were in attendance on the event day, may 5. The event raised a total of 800,000 from online registration, corporate sponsorship, and from the pooled donations of Globe Telecom employees own fundraising activities. The Globe Cordillera Challenge 3 also raised the bar in employee volunteerism Globe Telecom bikers from Manila, Negros, and La Union get together the event in Baguio. Since May 2012, the Roots and Shoots nursery program of CCT has constituted seedling nurseries in twenty-one (21) public elementary schools in the Cordillera area.Global Filipino Teacher (GFT) ProgramThrough the Global Filipino Teacher program (GFT), educators are skilled to integrate ICT in teaching basic subjects like English, Science, Math, and heKaSi. GFT is done in partnership with the Department of Education (DepEd) and the Coalition for Better Education, a Cebu-based non-profit organization composed of various education stakeholders from the academe, students, parents, non- government and business organizations. The GFT training program equips teachers with knowledge using the project- based learning approach and will train 100 new teachers and existing GFT teachers to become peer coaches to their co-teachers on the use of project-based learning (PBL), creating a community-based ripple effect of 21st century learning.Volunteaming. Volunteaming encourages employees to tailor-make their volunteering projects and promote camaraderie in their communities of choice. As part of i-Gives commitment to support c orporate citizenship, Globe Bridging Communities matches the project with minimal funding. This project is open to all Globe employees nationwide who can form a chemical group of five and is willing to commit eight (8) volunteer hours each. Volunteamingallows employees to be lively with the social issues of the communities nearest to them. They are able to customize the assistance needed according to the needs of their communities or charity of choice. Through volunteaming, Globe employees are given access to Corporate Social Responsibility projects regardless of their work location and expertise by simply volunteering their time and talents.